0113 2490496

MON-SAT 8:30AM to 5:30PM

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Our Policy

Below are tabs which contain a summary of information relating to a particular policy. The clickable tabs will allow you to expand the information to view the full policy.

Click here to see our Sales Policy


  • Upon receiving your payment, we will contact you within 4 working hours to arrange delivery of your product/s.

  • After payment, we will send you an acknowledgement of your order by email.

  • Your contract of purchase is not complete until we contact you to notify you that product/s have been dispatched.

  • Confirmation e-mails are sent from a notification-only address that can't accept incoming e-mail.

  • If you need to contact us about your order, please do so by email or telephone.

  • Customer details required for the processing of orders are stored in a database. See our security page on data protection.


  • Product/s labelled as "In Stock" means we physically have the product/s in our warehouse or product/s will be available at a supplier for dispatch within 3-5 working days.

  • Product/s labelled as "To Order" means a supplier would have to be contacted and the product/s ordered. This can take varying lengths of time, usually 5-10 working days. For information on specific models, telephone us.

  • Product/s labelled as "End of line" means the product is no longer available. Alternatives may be available on our wesbite.


  • You have the right to cancel your order within 14 working days of the product/s being delivered.

  • You must notify us of your intention to return product/s within 14 working days from the date of delivery.

  • If you intend to cancel your order notify us by email or telephone as soon as you can.


  • Product/s must be returned in the same condition as they were supplied.

  • Transportation costs for the return of product/s will be at the customer's expense.

  • If you want us to collect product/s from your address, additional charges will apply.

  • If you are returning product/s which have been installed, additional charges will apply for uninstallation including a re-stocking fee.

  • Customers wishing to perform their own uninstallation on returning product/s do so at their own expense and liability.

  • We advise all customers to telephone us regarding the return of product/s which have been installed.

  • We will not be able to accept the return of any product/s which have been damaged by the customer or a third party, howsoever arising.

Returns address

Bells Domestics
Unit 2
Camart House
15-19 Cowper Road

Product/s must be returned to the address above.


  • Once product/s have been returned to our premises, a refund will be issued within 48 working hours.

  • Refunds will not include any delivery costs paid by the customer.

  • Refunds will not include any installation costs paid by the customer.

  • Refunds will not include any recycling costs paid by the customer.

Working hours








8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm


Click here to see our Warranty Policy

All new product/s are sold with manufacturer's warranty. The length of warranty may vary depending on manufacturer and model. You may extend this warranty by purchasing an appliance care package for up to 3 or 5 years. For more information, please see our appliance care page.
Your product/s are protected within the stated boundaries of the related product warranty, please refer to your receipt which contains the relevant warranty information.

Warranty Types

  • Manufacturer warranty relevant to product

  • Additional warranty - up to 3 Years appliance care

  • Additional warranty - up to 5 Years appliance care

What's Covered?

  • Electrical faults directly related to only the product/s in question in accordance with pre defined rules in "what is not covered" section below.

  • Mechanical faults directly related to only the product/s in question in accordance with pre defined rules in "what is not covered" section below.

  • Any damage to goods by authorised employees of Bells Domestics during transit.

What's not covered?

  • Non-domestic use of any product.

  • Wilful act or neglect, including failure to follow manufacturers recommended guidelines.

  • Damage caused to product/s whether accidentally or wilfully.

  • Damage caused by natural elements and/or chemicals.

  • Damage caused by power loss or electrical spikes.

  • Pump blockages on washing machines and dishwashers.

  • Unblocking drainage channels on refrigeration equipment.

  • Consumable items requiring routine replacement e.g. light bulbs, disposable vac bags.

  • Wear and tear of cosmetic items e.g. cabinet trims, scratches and rust.

  • Wear and tear of parts not affecting operational functionality e.g. lids, hoses.

  • Work carried out by unauthorised people, including gas appliances not installed by a certified Gas Safe engineer.

  • Refrigeration - We do not under any circumstances accept claims for food loss. It is strongly advised that the contents of freezers are insured and checked regularly.

Click here to see our Repairs Policy

Chargeable Repairs

Chargeable repairs are work Bells Domestics carry out, regardless of where you purchased your appliance. All repair work is guaranteed for a period of 3 months parts & labour. Parts & labour refers specifically to the repair we have performed on your appliance.

IMPORTANT: There are exceptions to the coverage of the parts and labour warranty on chargeable repairs, these include;

  • Faults that may develop on your appliance after our visit which are not connected to the work we have carried out.

  • Previous work carried out by non qualified persons.

  • Subsequent work carried out by non qualified persons.

  • The misuse of the appliance

Under Warranty Repairs

This section covers electronic or mechanical faults which have arisen during a stated warranty period and faults that may develop on appliances which are connected to the previous repair work Bells Domestics have carried out. New appliances beyond economical repair: An exact replacement will be provided if still available. If not available, a replacement appliance of similar value and specification will be provided. Reconditioned appliances beyond economical repair: A replacement appliance of similar value and specification will be provided.

IMPORTANT: Cosmetic items are not covered under warranty, these include;

  • Door handles

  • Trims/edging

  • Glass shelves & doors

  • Damage to internal & external cabinets, lids, fittings & surfaces

Repair Charges

Bells Domestics do not have a call out charge for work accepted. Customers would only pay the parts and labour costs required to repair the appliance, as quoted by the engineer and/or office staff. If a quote is provided for a repair which a customer cannot afford, or refuses to accept, a diagnostic charge is applicable to cover the engineers time.

Diagnostic Charges

  • Free standing laundry, electric cookers £25 + vat = £30

  • Free standing dishwashers £35 + vat = £42

  • Integrated ovens/hobs/extractors £30 + vat = £36

  • Integrated dishwashers £40 + vat = £48 upwards

Beyond Economical Repair

Situations can arise where our engineers have diagnosed a fault and the cost of the repair exceeds the value of the appliance and/or a complete replacement appliance, or the parts required are not available (obsolete). In these cases the appliance is deemed "Beyond Economical Repair" (BER). If this happens we can offer a free delivery & installation on free standing appliances and a discounted price on integrated appliances if you chose to buy a replacement new or reconditioned appliance from Bells Domestics.

Click here to see our Spares Policy

The terms and conditions below explain limitations in using our spare parts enquiry form and spare parts service. Please be aware that the spare part enquiry form is not a fault diagnosis service. Please visit our appliance repair page, or call 0113 2490496 if you would like one of our experienced engineers to investigate a faulty appliance.

Terms & Conditions

All spare parts are sold on the understanding that they are fitted by a suitably competent person. Bells Domestics accept no responsibility for any injury sustained through the fitting of a spare part purchased from us.

  • Bells Domestics will not be held responsible for the failure of a customer to recognise or practise the required safety procedures while fitting a spare part purchased from us.

  • The customer is responsible for correctly diagnosing any fault(s) on appliance(s) and therefore part(s) ordered by customers are treated as specifically required to correctly repair the appliance(s).

  • We do not supply spare parts for fault finding purposes. Please use our repair service.

  • Special order items, circuit boards and other delicate electronic items are non returnable and non refundable.

Returning non-faulty spare parts

Non faulty spares are returnable only under the following conditions;

  • Condition: Bells Domestics staff ordered the wrong spare part.

  • Condition: The wrong spare part was picked through a supplier.

Please note: Condition/s will only be honoured if correct information has been supplied by the customer.

A reminder when using our spares service

Bells Domestics urge all our customers to be certain exactly which part is required before ordering a specific spare part. We can accept no liability when incorrect technical information has been given to us.

Click here to see our Cookie Policy

Below is a guideline to our cookie policy, indicating various aspects of Bells Domestics website.

About Cookies

  • A cookie is small text file which helps identify a user. Our cookies do not contain personally identifiable information; they are just a string of random letters and numbers to help distinguish between one computer user and another.

  • A cookie may be either a "persistent" cookie or a "session" cookie.

  • A persistent cookie is a text file stored by the browser which will remain valid until its expiry date, unless deleted by the user.

  • A session cookie will expire at the end of the user session, when the web browser is closed.

Our Cookies

Our cookies are used in order for us to analyse website traffic data through Google analytics and to store session information. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical information which is used to create reports about the use of the website. Google will store this information on its servers. Google's privacy policy is available at:

Blocking & Deleting Cookies

You can block and/or delete cookies but doing this may have a negative impact on the usability of this website. If you want to block and/or delete cookies, please visit the following link which provides a multibrowser guide on how to achieve this:'s-Cookies

Contact Us

This website is owned and operated by Bells Domestics. If you have any questions about the cookies we use or this policy, send us a message on our contact us page.

Legal Disclaimer

This website and content is protected under copyright law. No part of this web site may be reproduced, or transmitted in any form and by any means, except with the following exceptions: search engines, spiders, bots, review sites or sites Bells Domestics are already using. Although care has been taken, Bells Domestics cannot guarantee the accuracy of information on this website and therefore we will not be held responsible for any errors or omissions and accept no liability for loss or damage, howsoever arising. Bells Domestics reserve the right to remove the site or remove and alter content at any time without prior notice.
OFF-SITE ACCESS This website may include links to other websites; these links are used to provide further information and are not intended to signify that Bells Domestics endorses such websites and/or their content. Bells Domestics take no responsibility for loss or damage suffered as a result of using external websites.

Further Information

If you have any questions about these policies, contact us on 0113 2490496 or by post;

Bells Domestics
Unit 2
Camart House
15-19 Cowper Road

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