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Repair Policy

Repair Policy

Our repair policy contains in depth information about chargeable repairs, diagnostic charges, if an appliance is beyond economical repair, our guarantees on chargeable repair work and situations where repairs are done under warranty. See below for info.
Bells Domestics do not have a call out charge for work accepted.
Customers only pay parts and labour costs required to repair the appliance, as quoted by the engineer and/or office staff. If a quote is provided for a repair which a customer cannot afford, or refuses to accept, a diagnostic charge is applicable to cover the engineers time.
Diagnostic Charges - Freestanding Appliances
Washing Machines from £30.00+VAT
Washer Dryers from £30.00+VAT
Dishwashers from £35.00+VAT
Tumble Dryers from £30.00+VAT
Fridges from £30.00+VAT
Freezers from £30.00+VAT
Chest Freezers from £30.00+VAT
Fridge Freezers from £30.00+VAT
Side By Side Fridge Freezers from £50.00+VAT
Gas Cookers from £35.00+VAT
Electric Cookers from £30.00+VAT
Range Cookers from £35.00+VAT
Diagnostic Charges - Integrated Appliances
Washing Machines from £35.00+VAT
Washer Dryers from £35.00+VAT
Dishwashers from £40.00+VAT
Tumble Dryers from £35.00+VAT
Fridges from £35.00+VAT
Freezers from £35.00+VAT
Fridge Freezers from £35.00+VAT
Single Ovens from £30.00+VAT
Double Ovens from £35.00+VAT
Gas Hobs from £35.00+VAT
Electric Hobs from £30.00+VAT
Cooker Hoods from £35.00+VAT
Other Appliances
We also repair microwaves and vacuum cleaners. If you have one of these you can bring it in to our superstore's repair department and we will investigate the problem for you. A £5 deposit is required. Our address is at the bottom of every page, for further contact information please visit our contact us page.
Beyond Economical Repair (BER)
Situations can arise where our engineers have diagnosed a fault and the cost of the repair exceeds the value of the appliance and/or a complete replacement appliance, or the parts required are not available (obsolete). In these cases the appliance is deemed "Beyond Economical Repair" (BER). If this happens we can offer a free delivery & installation on free standing appliances and a discounted price on integrated appliances if you chose to buy a replacement new or reconditioned appliance from Bells Domestics.
Guarantees on Chargeable Repair Work
All repair work is guaranteed for a period of 3 months parts & labour. Parts & labour refers specifically to the repair we have performed on your appliance.
Appliances Under Warranty
Covers electronic or mechanical faults which have arisen during a stated warranty period.
New appliances are covered by manufacturers warranty, it is advisable that customers contact the relevant manufacturer and explain the fault. Please note you will need model and serial numbers which can be found on the appliance.
If a fault arises on your appliance and the appliance is guaranteed by Bells Domestics, please call us on 0113 2490496 explaining the fault and providing the model and serial numbers.
Please note: Whether or not your appliance is guaranteed by a manufacturer or ourselves you must provide proof of purchase.
What Isn't Covered Under Warranty
Work carried out by unauthorized and or unqualified persons.
Wilful or accidental damage or neglect.
Failure to observe the manufacturer's recommended guidelines for normal domestic operation of the appliance.
Claims for loss of food. It is strongly advised that the food contents of refrigeration equipment are insured and checked regularly. Fridges and freezers must be in operation for a minimum of 24 hours from first use before stocking with food to ensure correct internal temperatures are achieved.
Assuring the appliance is readily accessible for inspection, repair or removal.
Liability for damage during removal of appliances.
Any damage caused by power loss or spikes.
Damage caused by environmental conditions or natural elements.
In the case of chargeable repairs, any faults that may develop on your appliance after our visit which are not connected to the work we have carried out.
Faults not affecting the operational function of the appliance such as lids, hoses and similar items.
Pump blockages on free standing and built in washing machines, washer dryers and dishwashers.
Unblocking drainage channels on refrigeration equipment.
Consumable items requiring routine replacement such as filament lamps and filters.
Cosmetic items such as cabinet, trim, scratches and rust.

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By using our website you are agreeing to this disclaimer and our stated policies.
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VAT registration number: 431049386, Registered in England, no: 07659352 Unit 2, Camart House, 15-19 Cowper Road, Leeds, LS9 7AP
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