SALES SPARES & REPAIRS

0113 2490496

MON-SAT 8:30AM to 5:30PM

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Our Policy

Below are tabs which contain a summary of information relating to a particular policy. The clickable tabs will allow you to expand the information to view the full policy.

Click here to see our Sales Policy

Orders

  • Upon receiving your payment, we will contact you within 4 working hours to arrange delivery of your product/s.

  • After payment, we will send you an acknowledgement of your order by email.

  • Your contract of purchase is not complete until we contact you to notify you that product/s have been dispatched.

  • Confirmation e-mails are sent from a notification-only address that can't accept incoming e-mail.

  • If you need to contact us about your order, please do so by email or telephone.

  • Customer details required for the processing of orders are stored in a database. See our security page on data protection.


Stock

  • Product/s labelled as "In Stock" means we physically have the product/s in our warehouse or product/s will be available at a supplier for dispatch within 3-5 working days.

  • Product/s labelled as "To Order" means a supplier would have to be contacted and the product/s ordered. This can take varying lengths of time, usually 5-10 working days. For information on specific models, telephone us.

  • Product/s labelled as "End of line" means the product is no longer available. Alternatives may be available on our wesbite.


Cancellations

  • You have the right to cancel your order within 14 working days of the product/s being delivered.

  • The 14 day cancellation period is clearly stated on all order notification emails as well as our online customer order portal.

  • If you intend to cancel your order, please notify us in writing by sending a letter to Bells Domestics, Unit 2, Camart House, 15-19 Cowper Road, Leeds, LS9 7AP. You must mention your order number when writing to us or we will not be able to process your request.


Damaged/Faulty

  • If you discover that the product/s you have received from us are damaged, you should notify us within 24 hours of delivery.

  • If you discover that the product/s you have received from us are faulty, you should notify us immediately. You have the right to a exact replacement, or an alternative product to the same value, or a refund within 28 days of delivery.

  • In all cases we reserve the right to inspect the product/s to verify the fault/s or damage. We do not provide cover for faults or damage caused by accident, misuse, neglect, wear and tear or environmental factors.


Returns

  • Product/s must be returned to our business address: Bells Domestics, Unit 2, Camart House, 15-19 Cowper Road, Leeds, LS9 7AP.

  • Returned product/s must be in the same condition as they were supplied.

  • Transportation costs for the return of product/s is at the customer's expense.

  • If you want us to collect product/s from your address, there is a £49.99 per product collection fee for this service.

  • If you want us to collect product/s which are installed/connected, as well as the £49.99 per product collection fee, you are also liable for the cost of uninstallation which is the same value as installation, on a product per product basis.

  • Customers wishing to perform their own uninstallation on returning product/s do so at their own expense and liability.

  • We advise all customers to telephone us regarding the return of product/s which have been installed.

  • Full refunds will not be given for any returned product/s which are incomplete; i.e. missing components and/or accessories. The resale value of the product/s will be determined and a reasonable amount will be deducted from the final refund according to the diminished value.

  • Full refunds will not be given for any returned product/s which have been damaged in any way. The resale value of the product/s will be determined and a reasonable amount will be deducted from the final refund according to the diminished value.

  • Full refunds will not be given for any returned product/s which have been used by the customer or a third party. The resale value of the product/s will be determined and a reasonable amount will be deducted from the final refund according to the diminished value.


Returns address

Bells Domestics
Unit 2
Camart House
15-19 Cowper Road
Leeds
LS9 7AP

Product/s must be returned to the address above.

Refunds

  • Once product/s have been returned to our premises, a refund will be issued within 48 working hours.

  • Refunds will not include any delivery costs paid by the customer.

  • Refunds will not include any installation costs paid by the customer.

  • Refunds will not include any recycling costs paid by the customer.


Working hours

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

8:30am - 5:30pm

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Click here to see our Warranty Policy

All new product/s are sold with manufacturer's warranty. The length of warranty may vary depending on manufacturer and model. You may extend this warranty by purchasing an appliance care package for up to 3 or 5 years. For more information, please see our appliance care page.
Your product/s are protected within the stated boundaries of the related product warranty, please refer to your receipt which contains the relevant warranty information.


Warranty Types

  • Manufacturer warranty relevant to product

  • Additional warranty - up to 3 Years appliance care

  • Additional warranty - up to 5 Years appliance care


What's Covered?

  • Electrical faults directly related to only the product/s in question in accordance with pre defined rules in "what is not covered" section below.

  • Mechanical faults directly related to only the product/s in question in accordance with pre defined rules in "what is not covered" section below.

  • Any damage to goods by authorised employees of Bells Domestics during transit.


What's not covered?

  • Non-domestic use of any product.

  • Wilful act or neglect, including failure to follow manufacturers recommended guidelines.

  • Damage caused to product/s whether accidentally or wilfully.

  • Damage caused by natural elements and/or chemicals.

  • Damage caused by power loss or electrical spikes.

  • Pump blockages on washing machines and dishwashers.

  • Unblocking drainage channels on refrigeration equipment.

  • Consumable items requiring routine replacement e.g. light bulbs, disposable vac bags.

  • Wear and tear of cosmetic items e.g. cabinet trims, scratches and rust.

  • Wear and tear of parts not affecting operational functionality e.g. lids, hoses.

  • Work carried out by unauthorised people, including gas appliances not installed by a certified Gas Safe engineer.

  • Refrigeration - We do not under any circumstances accept claims for food loss. It is strongly advised that the contents of freezers are insured and checked regularly.


Click here to see our Repairs Policy

Chargeable Repairs

Bells Domestics do not have a call out charge for work accepted.
Customers only pay parts and labour costs required to repair the appliance, as quoted by the engineer and/or office staff. If a quote is provided for a repair which a customer cannot afford, or refuses to accept, a diagnostic charge is applicable to cover the engineers time.


Diagnostic Charges

  • Free standing laundry, electric cookers £36

  • Free standing dishwashers £42

  • Integrated ovens/hobs/extractors £36

  • Integrated dishwashers £48 upwards


Beyond Economical Repair (BER)

Situations can arise where our engineers have diagnosed a fault and the cost of the repair exceeds the value of the appliance and/or a complete replacement appliance, or the parts required are not available (obsolete). In these cases the appliance is deemed "Beyond Economical Repair" (BER). If this happens we can offer a free delivery & installation on free standing appliances and a discounted price on integrated appliances if you chose to buy a replacement new or reconditioned appliance from Bells Domestics.


Guarantees on Chargeable Repair Work

All repair work is guaranteed for a period of 3 months parts & labour. Parts & labour refers specifically to the repair we have performed on your appliance.


Appliances Under Warranty

This section covers electronic or mechanical faults which have arisen during a stated warranty period.
New appliances are covered by manufacturers warranty, it is advisable that customers contact the revelevant manufacturer and explain the fault. Please note you will need model and serial numbers which can be found on the appliance.
If a fault arises on your appliance and the appliance is guaranteed by Bells Domestics, please call us on 0113 2490496 explaining the fault and providing the model and serial numbers.

Please note: Whether or not your appliance is guaranteed by a manufacturer or ourselves you must provide proof of purchase.

IMPORTANT: What is not covered under warranty;

  • Work carried out by unauthorized and or unqualified persons.

  • Wilful or accidental damage or neglect.

  • Failure to observe the manufacturer's recommended guidelines for normal domestic operation of the appliance.

  • Claims for loss of food. It is strongly advised that the food contents of refrigeration equipment are insured and checked regularly. Fridges and freezers must be in operation for a minimum of 24 hours from first use before stocking with food to ensure correct internal temperatures are achieved.

  • Assuring the appliance is readily accessible for inspection, repair or removal.

  • Liability for damage during removal of appliances.

  • Any damage caused by power loss or spikes.

  • Damage caused by environmental conditions or natural elements.

  • In the case of chargeable repairs, any faults that may develop on your appliance after our visit which are not connected to the work we have carried out.

  • Faults not affecting the operational function of the appliance such as lids, hoses and similar items.

  • Pump blockages on free standing and built in washing machines, washer dryers and dishwashers.

  • Unblocking drainage channels on refrigeration equipment.

  • Consumable items requiring routine replacement such as filament lamps and filters.

  • Cosmetic items such as cabinet, trim, scratches and rust.


Click here to see our Spares Policy

The terms and conditions below explain limitations in using our spare parts enquiry form and spare parts service. Please be aware that the spare part enquiry form is not a fault diagnosis service. Please visit our appliance repair page, or call 0113 2490496 if you would like one of our experienced engineers to investigate a faulty appliance.


Terms & Conditions

All spare parts are sold on the understanding that they are fitted by a suitably competent person. Bells Domestics accept no responsibility for any injury sustained through the fitting of a spare part purchased from us.


  • Bells Domestics will not be held responsible for the failure of a customer to recognise or practise the required safety procedures while fitting a spare part purchased from us.

  • The customer is responsible for correctly diagnosing any fault(s) on appliance(s) and therefore part(s) ordered by customers are treated as specifically required to correctly repair the appliance(s).

  • We do not supply spare parts for fault finding purposes. Please use our repair service.

  • Special order items, circuit boards and other delicate electronic items are non returnable and non refundable.


Returning non-faulty spare parts

Non faulty spares are returnable only under the following conditions;


  • Condition: Bells Domestics staff ordered the wrong spare part.

  • Condition: The wrong spare part was picked through a supplier.


Please note: Condition/s will only be honoured if correct information has been supplied by the customer.


A reminder when using our spares service

Bells Domestics urge all our customers to be certain exactly which part is required before ordering a specific spare part. We can accept no liability when incorrect technical information has been given to us.


Click here to see our Cookie Policy

Our Cookies

We use two of our own cookies and a range of cookies from Google for analytical purposes and below is a guideline to our cookie policy, indicating various aspects of Bells Domestics website.


  • Shopping cart - when you add something to your shopping cart a cookie will be stored for a maximum of 30 days or until you have sucessfully purchased the goods.

  • Cookie accept - at the bottom of all our pages is a yellow bar with an OK button. When you press OK a cookie will be stored for 30 days to signify your acceptance.

  • Google analytics - stores session cookies to track page usage which helps us understand what is popular.


Externally Created Cookies

Google's privacy policy is available at: http://www.google.com/privacypolicy.html


Blocking & Deleting Cookies

You can block and/or delete cookies but doing this may have a negative impact on the usability of this website. If you want to block and/or delete cookies, please visit the following link which provides a multibrowser guide on how to achieve this: http://www.wikihow.com/Clear-Your-Browser's-Cookies


Contact Us

This website is owned and operated by Bells Domestics. If you have any questions about the cookies we use or this policy, send us a message on our contact us page.


Legal Disclaimer

This website and content is protected under copyright law. No part of this web site may be reproduced, or transmitted in any form and by any means, except with the following exceptions: search engines, spiders, bots, review sites or sites Bells Domestics are already using. Although care has been taken, Bells Domestics cannot guarantee the accuracy of information on this website and therefore we will not be held responsible for any errors or omissions and accept no liability for loss or damage, howsoever arising. Bells Domestics reserve the right to remove the site or remove and alter content at any time without prior notice.
OFF-SITE ACCESS This website may include links to other websites; these links are used to provide further information and are not intended to signify that Bells Domestics endorses such websites and/or their content. Bells Domestics take no responsibility for loss or damage suffered as a result of using external websites.


Further Information

If you have any questions about these policies, contact us on 0113 2490496 or by post;

Bells Domestics
Unit 2
Camart House
15-19 Cowper Road
Leeds
LS9 7AP

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